Equity and Inclusion Strategies

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Equity and Inclusion Strategies

Training information


Farès Chmait


Interactive webinar



Today’s workforce demographics have undergone a profound shift over the past few decades, especially in legal fields where equality and diversity have become cornerstones and in urban centers where inclusive and multicultural workplaces are particularly thriving.

There is no question that innovation, creativity, and professional performance are powerfully enhanced by workplace equality and diversity. But multifaceted and multi-need workforces have required new sensitivities, knowledge, and behaviours on the part of lawyers, managers, and legal professionals. It’s important but often difficult to know how to ensure that all employees work together cohesively and feel engaged regardless of gender, sexual orientation, or cultural or religious background. Regardless of how free-thinking one is or inclusionary one tries to be, it’s easy to inadvertently misunderstand, alienate, or stifle one group.

In this challenging business climate, we understand how much harder you have to work to lead, achieve team cohesiveness, and communicate effectively. Our workshops have equipped legal professionals with the most effective skills and techniques to generate business productivity and better atmospherics and results, forge deep and lasting internal and external client relationships, and secure the result they want in any transaction.

This course will give legal professionals the tools and strategies to navigate a diverse workplace, including how to question your interpretations, communicate, lead, mentor and work well with various groups according to their unique needs and characteristics; how to manage conflict that results from misunderstanding; how to read and interpret various needs; and how to navigate relationships and foster cohesiveness among very different people, among other key topics.

We teach professionals to improve their emotional maturity and sensory acuity, know how to ‘read’ and communicate with each unique type of interlocutor and, connect with any type of person (diversity and inclusion). Participants will be able to identify what triggers their emotions and reactions, understand the different diverse groups and personality types, and how to communicate with each, and how to counter obstacles. We will hand you strategies that work!


To register, click on the date below.

Equity and Inclusion Strategies

$ special price
  • Special price with the purchase of 3 courses or registrations
  • +1 800-451-9445

Program Contents:

 Situation Analysis 

  • Diversity and inclusion in the workplace (progress, trends, difficulties).
  • Challenges Faced by Racialized Licensees working group.
  • Implications of a varied, multi-need workforce.
  • Impact of daily verbal, behavioural and environmental indignities.
  • Values, norms, shared values and patterns of conduct.
  • Discover criteria and their equivalence (hot buttons) for various groups.
  • Special responsibilities of lawyers and paralegals to respect the human rights laws in force in Ontario.
  • How to prevent and address discrimination and harassment.
  • Self-analysis quiz. 

Emotional Intelligence & Communication within Cultural diversity 

  • Understanding power and privilege, unconscious bias and cultural homophily.
  • Understanding identity and culture.
  • The bias of perception and paradigms.
  • Recognizing types and adjusting your approach and strategies.
  • Ask yourself the right questions before you choose to act or react.
  • Develop emotional maturity and assertiveness to say what you need to say without attacking the dignity of the interlocutor.
  • Listen beyond the spoken words to understand before you are understood.
  • Cultural and gender differences when decoding what the other person truly wants (which may differ from their stated objective).
  • What can inadvertently offend others and how to avoid it.

 Assertiveness and Team inclusion 

  • How to navigate different cultures and styles during a meeting or negotiation, to obtain a win-win outcome.
  • Six work patterns that vary by culture.
  • Complaints handling and conflict resolution.
  • Team communication: remember that no matter what you say what matters is how you say it.
  • Practical and powerful tools to deal effectively with any kind of defensiveness.
  • Misinterpretations, misunderstandings and problems arising when one views situations from his/her own viewpoint.
  • Common filters, selection, generalization and distortion.
  • Eliminating right and wrong in favor of different.
  • Cleaning the distorting lenses through which we perceive reality.
  • Recognize common symptoms of an offended or alienated group.
  • Intercultural and global collaboration.

At the end of this day, each participant will have the best tool in hand to generate a healthy and efficient environment in the legal workplace.

Farès Chmait


With nearly 30 years of experience as a speaker and trainer, Farès Chmait has internationally recognized professionalism, including in the business world.

In this capacity, he has worked in around 20 countries to support hundreds of businesses until they reach their goals. In addition to having an in-depth knowledge of the business world and ethnic relations, Farès Chmait is a training specialist.

Experienced and versatile
Visiting Professor at Concordia University’s John Molson Development Center and York University, Fares Chmait brings his experience to business leaders and managers’ service. A seasoned professional, he is appreciated for his human, friendly, and dedicated approach. His ​​expertise covers negotiation, time management, leadership, emotional intelligence, cultural differences, and communication, among others.

Farès Chmait is also the author of several books, including Beyond Sales (1995, Impact Pro), considered one of the best books on new sales communication techniques. Is he also the co-author of Guilty to succeed? (A Different World, 2004) and The Power of Decision (Impact Pro, 2012).

Farès Chmait gives training
Efficient negotiation

Optimize your time

Assertiveness or the art of self-realization

Communicate with impact

“Whatever belief – positive or negative, stimulating or limiting – if you believe it firmly, it will become your reality. By acting like it’s true, without having the slightest doubt, you bring it to life. It is your faith in its existence that makes real what started as a belief. »Fares Chmait

The in person program contains 7 hours and 30 minutes of EDI Professionalism content from LSO.

The Live webinar program contains 4 hours of EDI Professionalism content from LSO.

*As EDI Professionalism Hours are a subset of Professionalism Hours, the same EDI hour counts for both EDI and regular Professionalism CPD hours and the extra hours goes toward Substantive CPD Hours.


Thank you for the Equity and Inclusion Strategies workshop. I thought it was a really good program and enjoyed it very much. Thanks to Fares for such a stimulating session.

Ted Crysler
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