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Nonverbal Communication in Business

This program may be eligible toward the Law Society’s CPD Requirement for up to 6.5 Substantive Hours.

Please note that this program is not accredited for Professionalism Hours.

The Secrets of Power Negotiation

About this training

GESTURE DECODING AND IMMEDIATE RESPONSE IN INTERVIEWS


Training Objectives

  • Enabling the participant to detect unspoken elements in a conversation through analyzing and understanding gestures
  • Providing the participant with the ability to react, to better communicate, and most importantly, to intervene/to act in an interview, conversation, inquiry or argument Training Method
  • Comprehensive analysis of nonverbal reactions
  • Video analysis of truths and lies

At the end of the training, participants will have acquired practical tools to:

  • Decode a handshake (15 steps), understand seated positions (9) and axis of the head (27), detect lies, read signals of seduction, and much more;
  • Identify and understand signs of doubt, avoidance, closure and lies in order to anticipate and handle objections and prevent misunderstandings;

Pedagogical approach:

  • Dynamic presentation – Prezi software
  • Over 50 videos
  • Interactive analysis

Materials provided:

  • Participant workbook Modules

Your speaker

Christian Martineau, MBA

 

Christian Martineau, MBA
Professional trainer, speaker and author

 

See complete profile

PROGRAM

Introduction

Preliminaries

  • Delivery of participant workbook
  • Prerequisites for becoming a trainer
  • Participants share desired vested interest

Axis of the head

  • Understanding existence and key meanings of the head’s 27 axis
  • PowerPoint presentation
  • Video analysis

Pronation, supination and the left-right relevancy

  • Understanding the hands and the importance of the left side in conversation
  • Right VS Left

Opening and closure in seating positions

  • Seating positions: front chair, under chairs, dentist, American, 1st position
  • Standing positions: who wants to communicate (foot points)
  • Video analysis

Reading and understanding seating positions (on a chair)

  • 9 chair positions of paramount importance in a meeting (or investigation)
  • Understanding the 9 chair positions to “read” the interlocutor’s thoughts
  • Explanation and video demo

Hand positions and movements

  • Typology of crossed hands
  • Typology of hands in front of mouth
  • Typology of moving hands
  • Typology of hands holding an object
  • Still hands

Understanding micro-itching

  • Identifying and interpreting the face’s significant zones
  • Explaining the most important zones
  • Micro-itching exercises on the face (PowerPoint with moving circle)
  • Video analysis

Details on MS, MS, MF

  • Microscatches (MS)
  • Microcaress (MC)
  • Microfixation (MF)

Eye differences

  • Smaller eye, larger eye, Sanpaku – and their meaning
  • Elevation (éléfaction)
  • Reading scale of individual well-being

False ‘yes’ or ‘no’

  • To know if someone is telling the truth, look for blinking eyes when he/she says yes or no.
  • Explanation and exercise video
  • Video analysis

Lies

  • Types of lies
  • Principal elements of lies
  • Signs of hidden truth
  • Analyzing and decoding
  • Congruence and non-congruence in gestures
  • Signs of recognition
  • Analyzing the present state of the interlocutor
  • Discerning levels of stress or closure
  • Observation exercises

Finger interpretation (index, thumb, etc.)

Handshake, kiss, salutations

  • Explanation and demo
  • 15 handshake observations beyond firmness
  • Know who you are dealing with on the first contact

 

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